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Hilton Head Island Marathon, Half Marathon, and 5K FAQ’s & Contact

Is the course USATF certified? What happens if I cant make it? Find the answers to all these questions and more on the Hilton Head Marathon, Half Marathon, and 5K FAQ page.

Be sure to read the entire Race Details page in addition to this FAQ to make sure you have all the necessary info about the Hilton Head Marathon!

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Live Event FAQs

Where can I check to see if I'm registered?
You can check online.
How do I updated my registration info?

All changes to your registration, besides the runner’s name, can be made free of charge. Simply log in to your Enmotive account to change it. Instructions on accessing/creating your account.

Can I transfer my registration (bib) to another person?

To Transfer Your Registration to Another Runner:

  1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
  3. Enter the new runner’s email address to begin the transfer process.
  4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
  5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
  6. Complete the registration process, and pay the $10 transfer fee.
  7. Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

Can I move up or down a category?

Yes. You may switch from one race to another as long as the race that you’re switching to isn’t already sold out.

  1. To do so, simply log into your account (you may need to reset your password first).
  2. Once you’re logged in, you’ll see your upcoming race on the right-hand side of the screen.
  3. Click “View registration.” You’ll see your current race distance under “Category.”
  4. Just click “Edit,” choose the distance you’d like to switch to.
  5. You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance.

If you’re switching up to the half marathon or full marathon, then you’ll be required to pay the difference in price. We don’t offer refunds for the difference in price when switching down to the half marathon or 5k. Instructions on accessing/creating your Enmotive account.

Can I transfer to another race?

Yes! To transfer your entry to another Ventures Endurance event, simply follow these steps:

  1. Log into your Enmotive account and scroll down to find your race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Defer to Another Event.”
  3. Locate your desired event location in the dropdown menu, then click ‘Search.’
  4. From there, click your desired race category, then follow the onscreen prompts. Once you complete payment, you’re all set and your new registration will appear in your account!

All event transfers incur a $10 fee plus the cost difference of the new race category you choose. If your new event category is cheaper than your current category, you will not be refunded the difference in cost.

What is your refund policy?
All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.
Can I get my packet mailed to me?
Yes! If you want to save time at check-in, you can get your packet mailed right to your door. This option can be added when you register for the race for $20.95 anytime before January 21, 2024.

If you’ve already registered and want to get your bib mailed to you, simply follow these steps:

  1. Log into your account, here (if you forget your password, you can reset it here).
  2. Once you’re logged in, scroll down to see your upcoming races.
  3. Once you locate your Hilton Head Marathon registration, click the Actions dropdown, then click “View Registration.”
  4. On your registration page, click “Edit,” next to Products, select the Packet Mailing option, then follow the on-screen prompts. You’ll be asked to confirm your shipping address. Please be sure your address is accurate as we cannot reroute packages sent to an incorrect address.
Can I register on race day?
In the unlikely event that the race isn’t sold out, you can still register online up until packet pickup ends on race day.
Can I pick up bib and swag for another runner?
If you are a registered runner in the half marathon or 5k, you may pick up a bib for another runner. Non-registered runners are not allowed to pick up other peoples numbers. Because this event is a Boston Marathon qualifier, full marathon runners must pick up their own bib and present a valid photo ID to do so.
When will I get final information on the race?
The race info packet will be emailed to all participants in the week leading up to the event!
What are the course time limits?
The Marathon course limit is six hours. The Half Marathon time limit is 4 hours. For Marathoners, runners who are on the Cross Island Parkway after 6 hours will have to be removed from the course or politely asked to be moved up in our courtesy van.

Full Marathon course cutoff will be near mile 17.9 (Arrow Road & Helmsman Way). Runners who are not at this point by 12:15 p.m. will be removed from course or politely asked to be moved up in our courtesy van.

Are the roads closed for the race?
No, roads are not closed for the race. However there are many cones and warning signs for auto traffic.
Will there be prizes for winners?
Age group prizes will be given to the top three finishers in the following categories for men and women: 19 & under, 20-29, 30-39, 40-49, 50-59, 60-69, and 70+.

Awards for the top three overall will be given out based on GUN times, Age group awards will be based on chip time.

There will be an awards ceremony for overall awards. Those that don’t wish to stay for the overall awards ceremony may pick up their award from the customer service tent.

Can I run with my dog or baby stroller?
No, we do not allow dogs or strollers on the course for the safety of our runners.
Are headphones allowed?
Please do not wear anything in your ears that prevent you from hearing important race marshal instructions.
Will there be pacers?
Yes. Pacers will be provided for the full marathon only in the following groups (hrs): 3:00, 3:05, 3:10, 3:20, 3:25, 3:30, 3:35, 3:40, 3:50, 3:55, 4:05, 4:20, 4:35, 4:50, 5:05, and 5:20.
Is there an age limit?
Runners must be at least 16 years of age or older to run in the full or half marathon. There is no age limit for the 5k.
Do I need to buy a shuttle pass?
No. Please read the Parking section of our website for information regarding parking and shuttle buses.
Can I check in my gear?
Yes. There will be a Gear Check station.
How do I get my free race photos?
We will have professional photographers on the course and at the finish line taking pictures. We will send notifications to all participants immediately after the event with instructions on how to access your free race photos.
What are the AWD (athletes with disabilities) guidelines and event rules?
Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles.

To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing

Ventures Endurance Athletes with Disabilities Event Rules.

Who should I email for press inquiries?
Contact our team at!

Virtual Event FAQs

Where can I run/walk?
Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between February 5 – March 4, 2024. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.
What items are included with the Hilton Head Island Marathon, Half Marathon, and 5K Virtual Run?
We’ll ship the same awesome goodie bag* right to you! Marathon runners get a sleek, ultra-comfy commemorative hoodie while half marathon & 5K runners get a soft and stretchy full-zip hoodie! *The beer given to participants at the live event is not included in the virtual offering.
When do I need to complete my run?

You can complete your run anytime between February 5 – March 4, 2024 . Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants.

How do I track my distance and time?
For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.
How do I log my results?
After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.
When will my packet ship?
Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.
Do I need to submit results to get a medal?
No. Your medal will be mailed to you with your packet after you register!
Do you ship internationally?
The Maine Coast Full Marathon, Half Marathon, and Virtual Run are currently available only for addresses within the United States, including Alaska and Hawaii*. *Shipments to Alaska and Hawaii will incur an additional shipping fee.
What do I do if my goodie bag doesn’t fit? Can I swap it?
We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.

Still Have Questions?

The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!

For customer service inquiries, contact our team at For press inquiries, contact our team at!